MICHELE CHARBONNEAU – CLIENT EXPERIENCE MANAGER
Michèle Charbonneau joined the Bellefleur Physiotherapy team as a Full-Time Office Coordinator in late 2016 and was promoted to the Office Manager role in early 2018. She is now the Client Experience Manager in our company and oversees the entire experience of our customers and manages the reception team. She is bilingual and has been working in the Orleans community for over 10 years, providing a calming, friendly and positive energy to customers.
She studied Business Administration at La Cité Collegiale and followed that up with a Bachelor of Arts in Psychology from the University of Ottawa. These programs have provided her with a great awareness in the everyday challenges that people must face. In the summer of 2015 Michèle had the opportunity to take a course entitled “How to be a successful Office Coordinator”, where she learned strategies and internal systems for businesses to improve the consistency and overall experience of customers.
She enjoy meeting new people and making sure clients are happy and satisfied with the service provided. Michèle has a true passion for nature, as she tries to spend most of her spare time outdoors.